A Maintenance Request is a request submitted by a homeowner or board member to report an issue, needed repair, or concern within the community’s common areas. It notifies the HOA that something requires attention, such as broken lighting, damaged landscaping, malfunctioning amenities, or safety concerns. Maintenance requests are typically reviewed by the board and then assigned to a vendor through a work order.
Why It Matters for Self-Managed HOAs
Maintenance requests help the HOA stay informed about issues before they escalate and ensure the community remains safe, functional, and well-maintained. For self-managed communities, having an organized system for handling these requests prevents miscommunication and keeps tasks from falling through the cracks.
- Allows homeowners to easily report problems in common areas.
- Helps the board prioritize and track needed repairs.
- Prevents minor issues from turning into costly damage.
- Supports transparency by documenting when requests were submitted and addressed.
- Keeps the community attractive and in good working order, supporting property values.
How to Use It
“A resident submitted a maintenance request through the HOA portal to report a broken sprinkler head in the common area.”
Best Practice or Tip
- Allow homeowners to submit maintenance requests directly through the HOA My Way portal.
- Automatically route requests to the appropriate board member or vendor for review.
- Track the status of each request—submitted, approved, assigned, or completed—in real time.
- Attach photos and notes to maintenance requests for vendor clarity.
- Convert maintenance requests into work orders with one click for seamless vendor coordination.
